Frequently Asked Questions
- What is Seat Pitch?
Seat Pitch is the distance from any point on one seat to the exact same point on the seat in front or behind it. While it is not the exact equivalent of "legroom", it does give a very good approximation of how much seat room you should expect. Bottom line: the more seat pitch the better.
If the airlines publish seat pitch or seat width information, it is listed on the website. Some airlines, however, do not publish these measurements, in which case they are most likely absent from the site. In this case, try calling the airline directly for additional information.
- What if I am flying on an airline or aircraft not featured on SeatGuru.com?
Seat maps can often be found on the airline's website; if you cannot locate them an airline phone agent may be able to direct you to one. While these maps will not offer seat-by-seat commentary or color coding, they will provide a general seating layout.
Another resource for seating and flight information is the FlyerTalk message boards.
It is important to note that different airlines almost always configure the interior of the same version of a plane differently. Using another airline's seat map will not always provide accurate information.
Our goal is to continue to improve this website and the number of fleets and aircraft detailed on SeatGuru.com will continue to grow.
- Can I submit a comment about a seat on an aircraft or airline not featured on SeatGuru.com?
- Please feel free to submit any information you have about an aircraft or airline not on SeatGuru.com. You can contact us via email at email@example.com, and we will try to get the new information on the site as soon as possible.
- What is a power port?
- A power port, usually located either in the seat armrest or under the seat, enables you to plug in electronic devices such as laptops and portable DVD players. If there is a power port located at your seat it will be noted by a black dot on the SeatGuru seatmap (see the Seatmap Key for an example of that black dot).
The three widely used types of power ports are AC, Cigarette, and Empower. Both the Cigarette and Empower ports require special adapters which can be purchased from a number of retailers. If power ports are available on an aircraft, there will be a plug icon (like the one above) on that plane's seatmap page. If you click on the icon, detailed power information will appear.
- What does it mean if a seat is colored Red for "Poor Seat"?
- A seat colored red is meant to alert travelers that the seat should be avoided. Usually, it has multiple poor qualities, such as no window, limited recline or legroom, reduced seat width, etc. If you place your mouse over the seat in question, comments will appear to explain why it is a poor seat.
- What does it mean if a seat is colored Yellow for "Be Aware"?
- A seat colored yellow is meant to alert travelers that there is something different about the seat. Usually, the seat has one poor feature, such as no window, limited recline or legroom, reduced seat width, etc, but it does not have enough poor qualities to warrant being colored red. If you place your mouse over the seat in question, comments will appear to explain why it is a seat you should be wary of.
- What does it mean if a seat is White or not colored?
- A seat colored white is considered a standard seat for that particular aircraft. Use the pitch and width chart at the top of each airplane page because a standard seat on one plane may be different from a standard seat on another. Standard seats are usually preferable to yellow seats, and always preferable to red seats.
- What does it mean if a seat is colored Half Yellow/Half Green?
- If a seat is colored both yellow and green it means there are both positive aspects of the seat and aspects to be wary of. If you place your mouse over the seat in question, comments will appear to explain these pros and cons.
- What does it mean if a seat is colored Half Yellow/Half Red?
- If a seat is colored both yellow and red it means there are aspects to be wary of, but the seat is not as bad as the red seats on the aircraft. If you place your mouse over the seat in question, comments will appear to explain these pros and cons.
- Can I print the seat maps from the website?
- Yes, we are now a print friendly site! On each plane page you will see a "Print Page" icon that will provide you with a print-optimized version of the page.
- I'm having technical difficulties with the site, what can I do?
- How do I know what type of plane I'm flying?
- Read our article, "How do I know what aircraft type I'm flying?" to help you figure out your aircraft type.
- What is a bulkhead seat?
- We receive so many questions about bulkhead seats that we thought it would be helpful to provide a detailed look at these controversial airplane seats. Read our Bulkheads Explained article.
- Can anyone sit in an Exit Row?
- To sit in an Exit Row, the FAA requires that a passenger:
- Be 15 years of age or older
- Have full mobility
- Have the ability to understand and communicate instructions
- Be physically able and willing to operate the emergency equipment if necessary.
- How do I submit seat comments?
On every aircraft, there is a "Submit Comments" button under the amenity icons, to the right of the plane. After clicking, a feedback form for seat comments will appear on your screen. This system allows us to collect all the comments for individual planes in one database.
If you have any information about an aircraft or airline not featured on SeatGuru.com, contact us via email at firstname.lastname@example.org, and we will try to get the new information on the site as soon as possible.
- Can you change my seat?
- No, SeatGuru.com has no affiliation with either the airlines, their reservation systems, or any travel agency. You should attempt to contact either your travel agent or the airline you are flying to inquire about seat changes.
- How often is the site updated?
- We aggregate, verify, and incorporate submitted feedback and comments into the site daily.
- Is there a version of the site I can access from my Blackberry or PDA?
- Yes, http://mobile.seatguru.com, a PDA-friendly version of the website was launched at the end of 2004. Learn more about this mobile service.
- Can you answer my questions about traveling with a pet?
- Yes, look for the "Pets" tab at the top of the General Information page for the airline you are flying. Each airline has a General Information page that can be reached from the left hand menu. Almost all airlines require you make advance reservations for your animal's travel; make sure you contact the airline directly.
- Do you have information on designated handicap seating and seat belt extenders?
- No, we recommend that you contact the airline you are flying with your questions and concerns.
- Where can I learn more about airline travel, flight safety, etc.?
- SmarterTravel.com - The latest deals and expert travel advice
- VirtualTourist.com - Travel community for travelers and locals to share advice and experiences
- FlyerTalk - The best frequent flyer message boards
- JohnnyJet - Great all purpose airline resource.
- AirlineNumbers.com - Every airline phone number and website
- Ask The Pilot - Everything you need to know about air travel
- Fear of Flying Help Course - Free online course created by an experienced pilot
- Great Circle Mapper - See your flight route and calculate miles.
- AirlineMeals.net - What are you eating on your flight?
- FearOfFlyingPhobia.com - A resource for fearful flyers
- Can you tell me more about the history of this website?
- Yes, please visit the About SeatGuru page for more information.
- Can we advertise on this website?
- Yes, please visit the Advertising page for more information.
- How can I contact you?
- If this page still hasn't answered your question, you can contact us via email at help (@ symbol) seatguru.com.